Privacy policy

Who we are

Decorology NE Ltd is responsible for the personal information described in this notice. It covers visitors to our website and people who enquire about or use our decorating services. For privacy questions or to exercise your rights, contact Liam Pritchard at liam@decorologyne.co.uk or call 07934 633935.

Information we receive

When you contact us by phone, email, WhatsApp or social media, we receive the details you share. These can include your name, contact details, property address, project requirements, photographs and correspondence. If you become a customer, we also keep relevant quotation, booking, work and payment records. Please avoid sending sensitive personal information or photographs of people and private documents that are not needed for your enquiry.

Our website does not have an enquiry form: its contact links open your phone, email or WhatsApp service. Website hosting providers may process technical information, such as IP addresses and request logs, to deliver and secure the website.

Why we use information

• Enquiries, quotes and decorating work: to discuss your project, prepare quotations, arrange visits, carry out agreed work and communicate with you. Our lawful basis is taking steps at your request before entering a contract, or performing that contract.
• Accounts and legal obligations: to maintain records and meet applicable tax and accounting requirements. Our lawful basis is legal obligation.
• Business administration and security: to manage correspondence, resolve concerns, protect the website and establish or defend legal claims. Our lawful basis is our legitimate interest in running and protecting the business, balanced against your rights.
• Optional website analytics: to understand how the website is used and improve it. Our lawful basis is your consent, which you can withdraw using Cookie settings.

You choose whether to provide enquiry details, but we may be unable to quote or complete work without the contact and project information needed for it. We do not make decisions about you with legal or similarly significant effects using solely automated processing.

Who receives information

Information is used by the people who need it to deal with your enquiry or work. Relevant information may also be processed by providers of website hosting, email, messaging, IT and accounting services, professional advisers, and authorities where disclosure is required by law. We limit sharing to what is needed for the purpose. Contacting us through WhatsApp, Facebook or Instagram also involves those services processing information under their own privacy notices.

Cookies and Google Analytics

Google Analytics runs on this website only after you select Accept analytics. It collects information about visits, such as pages viewed, device and browser information, and how visitors reached the site. Google advertising signals and advertising personalisation signals are disabled in our configuration.

Analytics uses cookies including _ga and _ga_*, which help distinguish visits and maintain session information. These can last up to two years, subject to your browser and Google's settings. Our website stores your accept or reject choice in your browser's local storage under decorology-analytics-choice and checks it for 180 days before asking again. This preference storage is separate from analytics cookies.

You can reject analytics and still use the website. Use Cookie settings in the footer at any time to change your choice. Rejecting analytics disables further analytics collection on this website and attempts to remove its Google Analytics cookies. Withdrawal does not affect processing already carried out with your consent. You can also clear cookies and local storage through your browser.

See Google's privacy policy for more about Google's processing. The website also contains external links; the privacy notices of those websites apply when you visit them.

International processing

Online providers may process information outside the UK. Google describes its international transfer arrangements, including UK adequacy mechanisms and the UK Extension to the EU–US Data Privacy Framework, in its data transfer information. Contact us if you would like information about the providers handling your enquiry and the applicable transfer safeguards.

How long information is kept

Retention depends on why the information is needed. For enquiries that do not lead to work, the relevant criteria are whether the enquiry remains active and whether follow-up is reasonably needed. For customer and project records, the criteria are completion of the work, any ongoing aftercare, applicable accounting and tax record requirements, and the time needed to resolve disputes or legal claims. Information should not be retained beyond those purposes. Analytics cookie and preference storage periods are explained above; Google's service settings also affect retention of analytics data.

Your rights

Depending on the circumstances, you can request access to your personal information, correction of inaccurate information, erasure, restriction of processing or a portable copy of information you supplied. These rights are subject to legal conditions, so we may need to retain some records to meet legal obligations.

You have the right to object to processing based on legitimate interests. You can also withdraw consent where processing relies on it. To make a request, email Liam using the contact details above.

Concerns and complaints

Please contact us if you have a concern about your information so we can try to resolve it. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, through ico.org.uk/make-a-complaint.

Changes to this notice

We will update this page when the way we handle information changes. The date at the top shows when it was last revised.